Heavy M.E.T.A.L. Group recognises that disruptions to travel and day to day life is an ongoing factor during these times, due to the COVID-19 global pandemic.

As the consequences of Government mandated lockdowns due to the COVID-19 virus are no longer unforeseen or unexpected, Heavy M.E.T.A.L. Group is enacting the following policy for any bookings made during these times, as guided by the ACCC guidelines, as well as state-mandated restrictions.

Any reservation that is affected by a postcode, area, or state lockdown will be eligible for an automatic credit note, for the value of total payments made to date, with no additional fees.

Credit notes will be valid for up to 18 months from the date of cancellation.

The value of the credit note will be applied to any new reservation made, and any additional expenses will be at the cost of guests.

No refunds will be given for any reservation affected by Government and/or State mandated lockdowns, unless new directives are given.

Heavy M.E.T.A.L. Group standard cancellation policies and payment schedules continue to apply.

For more information, please see the following websites:

https://www.accc.gov.au/consumers/consumer-rights-guarantees/covid-19-coronavirus-information-for-consumers#travel-cancellations-and-changes

https://www.dhhs.vic.gov.au/coronavirus

Cancellation Policy

Strict cancellation policies apply. Heavy M.E.T.A.L. Group reserves the right to cancel a booking at any stage.

Cancellations notified more than 28 days prior to arrival will incur a cancellation fee of 15% of the deposit or $35, whichever is the greater.

Cancellations notified 28 days or less and more than 14 days prior to arrival will forfeit the full deposit which is 30% of the total tariff.

Cancellation 14 days or less, prior to arrival will forfeit 100% of the total tariff.

Privacy Statement

The Heavy M.E.T.A.L Group services willingly adhere to the Privacy Act and The Privacy Amendment Act (2001) and will protect both the hard copy and digital copy of your details - private and confidential.