If you or someone you know is in an unsafe domestic violence situation , and you have been with the Commonwealth Bank for six months of more, you have access to a Domestic and Family violence grant.
If you're an eligible CommBank customer you can access the Domestic & Family Violence Assistance Program to support you and your family experiencing a domestic or family violence situation. This includes situations of financial abuse (PDF).
The Domestic & Family Violence Assistance Program includes a confidential service run by independent, specialist trauma counsellors from Rape & Domestic Violence Services Australia.
Access the program by calling 1800 222 387 between 8am – 8pm Mon-Fri (Sydney/ Melbourne time). It's a confidential service run by independent, specialist trauma counsellors. These counsellors are not bank employees.
Financial abuse is a serious form of domestic and family violence that occurs when an abuser uses money as a means to gain power and to control their partner or family member. It occurs in many different forms and can affect anyone.
Financial abuse is one of the most powerful ways an abuser can keep their partner or family member trapped in an abusive relationship, and may also impact on that person’s ability to stay safe once they leave the relationship.
It takes courage to pick up the phone and talk openly about your situation - our specialist team understand that.
Your call will be answered by a trauma counsellor who is trained to help you. These people are trauma specialists. They are not bank employees.
They’ll start by asking you a couple of questions. This helps them to decide which essential support service will be of benefit to you and your family.
Your safety is priority.
Our 1800 number is managed by specialist, independent counsellors who can assist you and refer you to essential support services. Call 1800 222 387 between 8am – 8pm Mon-Fri (Sydney/ Melbourne time).
For counselling, advice and support call MensLine Australia on 1300 789 978 or www.mensline.org.au.
In an emergency or if you’re not feeling safe, always call 000.
As part of our commitment to supporting all customers including those impacted by domestic violence, the bank aims to provide hardship assistance as quickly as possible where possible. This could include minimising the need for additional documentation or providing longer term assistance with repayments.
Our Financial Assistance Solutions team has helped thousands of Australians - from people who need help managing bills so they pay on time through to families struggling to make ends meet. We can help with guidance and support to get back on your feet in times of financial difficulty.
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