What should you expect from a counselling session?

Counselling sessions are generally one hour in duration and primarily focus on:

  • Gaining an understanding of the difficulties you may be facing in your life
  • Supporting you in making the changes needed to improve your personal or relationship challenges
  • Supporting you in working towards better psychological wellbeing, relationships and family life.

Counselling can assist you to gain a clearer understanding of whatever issues you may have, and identify appropriate strategies or options for you to consider. Counsellors do not give advice, but help you to explore alternatives so that you can make the best possible decisions for yourself.  They aim to be independent, good listeners, and do not blame or pass judgement.

When you attend counselling, you can expect a professional, responsive and respectful service.

I am a qualified and an experienced psychotherapist with extensive knowledge and understanding of the personal, family and relationship problems for men, women and teenagers.

Accessing my counselling service can now be done from any location. With online and face to face appointments available, clients can receive professional advice wherever they are.

My counselling services offer access through Zoom, a secure and reliable way for clients to connect with me without having to physically attend an appointment. Clients have the option of connecting over their smartphone, laptop or tablet to access support whenever it is needed. 

Face-to-face appointments are also available by arrangement as part of my Counselling Service. This comprehensive service ensures clients have easy access to assistance no matter where they live or what their circumstances may be.

I am based in the south east suburbs of Melbourne and most my appointment times are Monday to Friday afternoons via Zoom. By arrangement I can be available late Saturday mornings. 

Contact us and make an appointment!

Counselling via Zoom

Due to the overwhelming number of requests from both men and for counselling sessions, I am available for Zoom counselling sessions by appointment.

How Does Zoom Work?

A step-by-step guide for clients accessing the service follows.

To access David Nugent the client must first register via the Heavy M.E.T.A.L Group web site by email.

Register your interest by completing the form on the Contact Us page. Please include your preferred days and times, along with your postal and email addresses. This is so we can forward the payment receipt to you, as well as contact you if there are any changes to the booking details.

Once we’ve received your enquiry, our administration team will be in touch to confirm the booking and organise payment via EFT, credit card or PayPal.

On the day and allocated time of the counselling appointment it will be up to the client to join on the given Zoom address (where David will be available) to proceed with their session.

The fifty five mintue session will then begin. 

Each time you require another session, the above process will need to be followed as we don’t store payment details for your protection.

How Much Does Zoom Counselling Cost?

Zoom Counselling Services cost $160.00 AU, including GST per fifty-five-minute session. There is an additional fee for Saturday appointments.

What Is A Session?

A session refers to client contact with me. I’m a clinical member of the Australian Counselling Association.

Please read our Terms and Conditions below.

Please note, integrity is guaranteed! Once payment is received with booking details, our administration will confirm counselling session time and David’s phone number for you to call at the time of the session. Payments received are non-refundable, unless the client has given notice of cancellation 48 hours prior to the appointment.

How To Start

If you have read and agree with our terms & conditions and would like to book a Zoom counselling session with David, please fill out our enquiry form and return to us as soon as possible by email.

Terms & Conditions

The person registering for the service acknowledges that he/she is willing and able to commence telephone counselling. What this means is the person can:

Use a telephone system sufficiently well enough to be able to communicate with a counsellor, and

  • Can speak and understand English concepts well, and
  • Is aged eighteen (18) years or over

The person seeking help agrees that if he/she is in a crisis situation and requires emergency assistance that they will NOT rely solely on the telephone counselling service and will seek appropriate assistance. For example, by ringing:
“000” Emergency

  • Lifeline 24 hour crisis counselling line on 13 11 14
  • Local Doctor/Hospital

The administration of the telephone counselling service ensures that all hardcopy material relating to the person seeking help is stored in a secure place.

The person seeking help understands that the telephone service is not responsible for fraudulent interception of telephone communications, and that email communication may be subject to access by others online because the telephone counselling email system is not encrypted.

The person seeking help understands and accepts that the booking officer will respond to a registration within 24 hours if the booking is requested by either email or fax.

The person seeking help may terminate telephone counselling at any time by informing the counsellor of their wishes. The person seeking help understands and accepts that the counsellor, David Nugent, may also withdraw services at any time and that if this should occur a reason(s) will be provided.

The person seeking help understands and accepts that telephone-counselling fees are to be paid by credit card prior to the commencement of telephone counselling and fees are not generally refunded.

The person seeking help agrees to pay the amount stipulated at the time of registration for each session and to provide credit card details on each occasion.

The administration of the telephone counselling service acknowledges that credit card details are not stored and that information relating to credit cards will not be divulged to anyone.

The person seeking help acknowledges that all information provided to the booking officer is true and correct.

The person seeking help understands that the staff of the telephone counselling service will protect private and confidential information, and only in the case of possible harm to you and /or to others, would any information be reported to appropriate authorities.

The person seeking help understands that David Nugent as a counsellor undertakes confidential, professional clinical supervision (in accordance with “best practice” in counselling) and that within the supervision the case may be discussed without divulging identifying details.

Disclaimer: David Nugent as a counsellor is not able to provide any warranty or guarantee of resolution of problems (either expressed or implied). In no event shall he be liable to any person(s) for any loss or damage of any kind that may occur because of his service(s). Any information, strategies, skills and interventions referred to through the counselling process are to be used at your own discretion.

Privacy Statement

The Heavy M.E.T.A.L Group services willingly adhere to the Privacy Act and The Privacy Amendment Act (2001) and will protect the hard copy of your details - private and confidential.

How To Start

If you agree with the above terms & conditions and would like to begin telephone counselling with David, please contact us via our online form.